FAQ's

1. What is Dwelshop.com?
Dwelshop.com is your trusted online destination for high-quality home and lifestyle products designed to elevate everyday living.

2. Where do you deliver?
We deliver across all major cities and towns in India.

3. How long will my order take to arrive?
Orders are usually delivered within 2 to 5 business days, depending on your location.

4. How do I track my order?
You will receive a tracking link via email once your order has been shipped.

5. What payment methods are accepted?
We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) in eligible areas.

6. Is Cash on Delivery (COD) available?
Yes, COD is available for most orders. Availability will be shown at checkout.

7. Can I return or exchange a product?
Yes, we offer a 7-day return/exchange policy on most products. Items must be unused and in original packaging.

8. How do I request a return or exchange?
Email us at support@dwelshop.com with your order details, and our team will guide you through the process.

9. What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo. We’ll arrange a replacement or refund.

10. How can I contact Dwelshop customer support?
For any questions or support, feel free to reach out to us at support@dwelshop.com. We usually respond within 24–48 hours.